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Terms & Conditions

Overview

These Terms & Conditions govern your use of www.drinktwotales.com (Website) and the purchases and bookings you make through it. By using the Website, you agree to be bound by these Terms & Conditions. If you do not accept these Terms & Conditions, you must refrain from using this Website. Two Tales supports the Responsible Service of Alcohol. All online liquor sales are processed by Two Tales Distilling Co Pty Ltd (ABN 88 659 690 178) under Liquor Licence no. 233063 (QLD).

Two Tales sells its products within Australia. All services provided by Two Tales, including any services provided through this Website and at the Two Tales distillery are governed at a minimum by these Terms & Conditions and by all other specific policies or terms and conditions (Additional Terms) of Two Tales identified on the Website from time to time. If there is any inconsistency, ambiguity or conflict between these Terms & Conditions and any Additional Terms, the Additional Terms shall have precedence to the extent of any inconsistency.

For an understanding how we collect, use, and disclose your personal information (Personal Information) please refer to our Privacy Policy.

Website

The information on this Website, such as the availability and description of Two Tales products and merchandise, the availability and description of third party products and merchandise, all event information, any promotional information, or delivery information may change from time to time without notice. While Two Tales endeavours to keep the information on this Website accurate and up to date to the extent allowed by law, Two Tales assumes no responsibility for, and offers no warranties or representations regarding, the accuracy, reliability, completeness, or timeliness of the Website (including the representativeness of images of products and packaging). All prices shown on this Website are in Australian dollars and are subject to change without notice.

Two Tales appreciates any suggestions you may have regarding ways in which our website may be improved, or suggestions for materials which may be added to this Website. Any unsolicited ideas that you submit will not be regarded as confidential and will become the property of Two Tales. We may use, reproduce, disclose, publish, modify, adapt, and transmit them to others, without restriction or any obligation to compensate you.

Orders

You may purchase goods on this Website including Two Tales products and merchandise and third party products and merchandise by selecting and placing your order through this Website in accordance with these Terms & Conditions and any applicable Additional Terms. Each purchase or request for purchase of Website Products are subject to these Terms & Conditions. Website Products are limited to the products available for purchase on this Website.

Purchase may only be made through this Website by using one of the valid payment methods indicated at the point of purchase (Payment Method). Any order placed through this Website for any products advertised on this Website is an offer by you to purchase the products for the price (including postage, packaging and any other applicable charges and taxes) notified to you at the time you place the order. Two Tales retains the right to refuse any offer made by you. All orders are subject to Two Tales acceptance and availability and confirmation of price.

By placing an order with Two Tales, you confirm that all information (including delivery address and payment information) that you have provided in completing the order is true and correct. You warrant that you are an authorised holder of the Payment Method (and any related credit or debit card, bank account or other value account linked to your Payment Method) used to complete the transaction, and that the nominated Payment Method will cover the full cost of the goods. By placing an order with Two Tales, you authorise us to debit the amount payable from your Payment Method (and/or any related credit or debit card, bank account or other value account linked to your Payment Method). If we are unable to successfully process your Payment Method to fulfil your payment, we may notify you of the dishonour and cancel your order.

Unless otherwise stated, all prices are inclusive of the Australian Goods and Services Tax (GST), and you acknowledge and agree that GST will be automatically applicable to each order placed. Delivery costs will be charged in addition to all prices, such additional charges being clearly displayed where applicable and included in the ‘Total Cost’ (to the extent that Two Tales is reasonably able to determine delivery costs in advance). Delivery costs may vary from the amount stated due to the ultimate destination of the order or other variables beyond Two Tales’ reasonable control.

Two Tales may replace or vary any Website Product prices from time to time prior to the placement of any order for Website Products made by you. Two Tales will issue a tax invoice for each taxable sale of Website Products made to you.
All orders are subject to Payment Method approval and billing address verification. After processing, for all customer service enquiries, please email us at cheers@drinktwotales.com.

It is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years, and you must confirm that you are 18 years of age or over before your order will be accepted. Two Tales reserves the right to require satisfactory proof of age prior to accepting an order.

Delivery

You can choose to either collect from Two Tales Distillery located at Burleigh Heads or have the items delivered. To complete your purchase, you must select a shipping option, the price of which will be shown on checkout.

Deliveries cannot be made to PO boxes or outside of Australia. You agree that we may rely on any person who is at the address you gave for delivery, who is over the age of 18, and who takes receipt of your ordered products, as being authorised for that purpose. If you have provided incorrect or out-of-date details, you agree that Two Tales shall not be held liable for delivery to the address notified to Two Tales. Two Tales may have regard to any delivery instructions (at point of delivery) provided by you but does not accept responsibility or obligation to carry out such instructions.

Once your order is accepted and payment is processed, your order will be dispatched from our Burleigh warehouse. For further information around timing of delivery refer to shipping information on this website. While Two Tales and its delivery providers use all reasonable endeavours to deliver within its expected timeframes, Two Tales does not warrant such time frames and does not accept liability for any loss resulting from late delivery, including delays caused by epidemic or pandemic. Delivery times are subject to postal carrier transit schedules and schedule variations and Two Tales is not responsible for any carrier delay arising for any reason whatsoever.

Where you have selected local delivery and/ or pickup options from our Distillery located in Burleigh Heads, we will notify you when your order is ready for collection.

You will own the goods once they have been paid for, sent by us to you and or once collected and you will therefore be responsible for all risks of whatever nature that arise once the goods have been dispatched in good order by us to you.

Two Tales may not fulfil delivery of your order for reasons outside of our reasonable control, or if we consider that the recipient of the order is unsuitable for any reason, including because the likely recipient of the products appears to be under the age of 18.

Gift Vouchers

The following conditions set out the terms for the purchase and use of gift Vouchers issued by Two Tales (Gift Voucher). By purchasing a Gift Voucher, you agree to be bound by these Gift Voucher terms.

You must be over the age of 18 to purchase a Gift Voucher, or to make a purchase using a Gift Voucher.

All conditions shown on Gift Vouchers are to be read together with these Terms & Conditions and Additional Terms and all other notices displayed on this on this Website. Two Tales reserves the right to change these Gift Vouchers terms at any time, with changes made available on this website.

Any queries regarding the Gift Vouchers can be sent to cheers@drinktwotales.com.

Gift Vouchers are valid for 12 months from the date of purchase and are redeemable online and in our distillery.

You are responsible for the use, safety, and security of your Gift Voucher. Lost, damaged or stolen Gift Vouchers will not be cancelled, replaced, or refunded. Gift Vouchers are not stored value, credit or charge Vouchers and are not transferrable, exchangeable, refundable, or redeemable for cash. Any unused Gift Voucher values are not transferable, exchangeable, refundable, or redeemable for other goods or services and cannot be taken as cash. To the full extent permissible by law, you are liable for all transactions on your Gift Voucher.

Two Tales reserves the right to refuse a Gift Voucher purchase of retail sales and for bookings in any of the following circumstances:

Refunds and Cancellations

Two Tales does not refund for change-of-mind or purchased-in-error. Returns, replacements, credit notes and refunds are provided only where the product is faulty or damaged and is at the sole discretion of Two Tales. Please notify Two Tales within 3 days of delivery if you believe a product to be faulty or damaged. Two Tales reserves the right to request and review evidence that the product is faulty or damaged prior to issuing a refund or replacement. Where Two Tales accepts a return, free return shipping may be provided and a replacement, credit note, or refund will be issued once the product is received by Two Tales and confirmed faulty or damaged.

Two Tales will notify you via email when your returned item has been received by Two Tales. We will also notify you of the approval or rejection of your refund. If you are approved, then we will process your refund back on the Payment Method you paid with. Refund to your Payment Method may take up to 2 business days. If your refund is not approved, you are responsible for return postage.

We may also cancel your order for delivery in exceptional circumstances, in which case we will issue you a refund. These circumstances include, but are not limited to, where the ordered products are not available, if there was an error in the price or description of the ordered products, or we consider that your order is in breach of these Terms & Conditions. Where we are not able fulfill all your items at time of purchase. We will fulfill the available products to you and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

Gift Vouchers are not refundable and will not be replaced nor money refunded after purchase.

Intellectual Property

Copyright and other intellectual property rights in respect of this web site and its contents are owned by Two Tales, its affiliates, corporate partners, or licensors, unless expressly indicated to the contrary.

Content is protected by all applicable laws including copyright and trademark laws unless otherwise specifically noted and may not be used except as permitted in these Terms & Conditions or as indicated on the Website. The use of Content by you, or anyone else authorised by you, is prohibited unless specifically permitted by these Terms & Conditions or specific permission is provided elsewhere on the Website or specific permission is obtained from us or the third-party owners. Any unauthorised use of images and logos, brands and trade names may violate Australian laws.

Two Tales reserves all other rights to the content. You acknowledge that you do not acquire any ownership rights by printing, copying, or distributing any content from the Website.

If you correspond or otherwise communicate with Two Tales, you automatically grant to Two Tales an irrevocable, perpetual, non-exclusive, royalty-free, world-wide licence to use, copy, display and distribute the content of your communication and to prepare derivative works of the content or incorporate the content into other works in order to publish and promote such content. This may include, but is not limited to, publishing testimonials on this website and developing your ideas and suggestions for improved products and services.

Third Party Links

Certain content, products, and services available via our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. Two Tales does not endorse the companies or contents of any such sites. Two Tales has no control over, is not responsible for, and makes no implicit or explicit representation or warranty and disclaims to the extent permitted by law all liability with respect to any such site, any content on any such site (including its accuracy, validity, or legality) or any such site’s privacy practices. You agree that you use such third-party sites at your own risk. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

Warranties and Liabilities

Two Tales Website Products come with guarantees that cannot be excluded under the Australian Consumer Law. These Terms & Conditions and any Additional Terms do not restrict or modify the rights and remedies to which you may be entitled to under the consumer guarantee provisions of the Australian Consumer Law.

We do not guarantee, represent, or warrant this Website will operate uninterrupted, error-free or that the Website, its servers, or the Content are free of viruses or similar harmful features. You agree that you use the Website at your own risk.

To the extent permitted by law, under no circumstances shall Two Tales be liable for any damages (including, without limitation, direct, indirect, incidental, special, consequential, or punitive damages, lost profits, lost data, or business interruption) that result from the use of, or inability to use this Website or the Content even if Two Tales has been advised of the possibility of such damages. Furthermore, our liability to you for loss or damage of any kind arising out of or in connection with our agreement or relationship with you is reduced to the extent that you cause or contribute to the loss or damage. This clause applies whether our liability is in contract, tort (including negligence), under any statute or otherwise.

Where Two Tales provides you with a refund, you agree that the refund is the total amount of Two Tales liability to you in relation to all circumstances relating to the refund.

You agree to indemnify, defend, and hold harmless Two Tales, its directors, management, officers, employees, agents, and affiliates from any and all third party claims, liability, damages and/or costs (including but not limited to legal fees) arising from your use of this Website or your breach of these Terms & Conditions or any Additional Terms. You understand and agree that any suspected fraudulent, abusive, or illegal activity may be referred to appropriate law enforcement authorities. Nothing in these Terms & Conditions derogate from Two Tales right to maintain any action against you for any part of any unpaid purchase price, for any monies owed to Two Tales or for any damages, loss, liability, or other cause of action.

Personal Information

All Personal Information will be stored by the Two Tales in accordance with our Privacy Policy. A copy of this policy is available via this Website link Privacy Policy.

General Provisions

If any provision of these Terms & Conditions and any Additional Terms shall become or be declared unlawful, invalid, or unenforceable for any reason whatsoever, such provision shall be divisible from the other provisions in these Terms & Conditions and any Additional Terms and may be severed without affecting any other provision.

These Terms & Conditions and any Additional Terms, together with the Privacy Policy and any other legal notices published by Two Tales on the Website shall constitute the entire agreement between you and Two Tales concerning the Website. Failure by Two Tales to enforce any of these terms shall not constitute a waiver of such terms or any other terms. No waiver or consent shall be effective against Two Tales unless in writing and no such waiver or consent shall be construed as a waiver or consent in any other or subsequent instance.

Changes to Terms & Conditions

You can review the most current version of the Terms of Service at any time at this page.

Two Tales reserves the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Condition constitutes acceptance of those changes.

We're all here for a good time, but we have to ask:

Are you over 18 years of age?

Why do we ask? To enter this website, you must be of legal drinking age. By clicking ‘YES, I AM’ you also agree to our Terms & Conditions and Privacy Policy.