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Shipping and delivery

Where do you deliver?

We deliver Australia-wide. Got a special shipping request, or are you located outside of Australia? Get in touch at cheers@drinktwotales.com.

Remember, you must be 18 years or older to order (and receive) our spirits.

 

Can I come and pick up my order?

Live locally? Come and say hi and pick up your order for free! Select the pick-up option at check-out and once we let you know it’s ready, swing by:

Two Tales Distillery
3 / 6 Hampton Road
Burleigh Heads

 

What does delivery cost?

Delivery costs are calculated at check-out, starting from $9.00 for standard shipping and $15.00 for express shipping for faster delivery.

Order over $100, and we’ll throw in standard shipping for free.

 

Who will deliver my package?

We use a combination of Sendle (Aramax & Couriers Please), TNT and Australia Post, making sure we choose the one that will get your package to you the quickest. For Gold Coast delivery, we may use local couriers.

 

When will you process my order?

If you place your order Monday to Thursday, we’ll make sure to process your order and send it out to you within 2 business days. If you place your order on a Friday, we’ll send it out the following Monday.

 

Can I track my order?

As soon as we deliver your package to the courier or delivery provider, you’ll get a dispatch email and a tracking number.

Once it’s with them, we can’t guarantee delivery dates, but we’ll make sure to send out your order as quickly as we can after receiving it.

 

When can I expect delivery?

Please note that these are estimates for standard shipping, and it might take a little longer to receive your package during the holidays or when delivery providers are unusually busy:

Australian METRO areas: 1 -7 working days

Australian REGIONAL areas: 7-10 working days

Australian COUNTRY areas: up to 14 working days

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