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Throughout this policy we refer to any information relating to an identified or identifiable natural person, as ‘personal information’ including information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not; and whether the information or opinion is recorded in a material form or not. For example, your full name, date of birth, address, mobile telephone number, email address and credit card details are examples of information which may constitute personal information. Personal information may also include information we may collect about your individual preferences.
Two Tales Distilling Co Pty Ltd
3 / 5 Hampton Road, Burleigh Heads, Australia, 4220
Please allow 30 days for this request to be processed. On receipt of your query, problem, or complaint a review will be conducted, and findings will be communicated to you where required. If you are not satisfied with our response to your query, problem or complaint within 30 days, you may refer your query, problem or complaint to the Office of the Australian Information Commissioner via the contact details listed at www.oaic.gov.au/about-us/contact-us-page, or, for individuals in the EU, to the data protection supervisory authority in your country.
Two Tales also reserves the right to use, disclose or otherwise process any personal information to satisfy any law, regulation, or legal request, or in relation to Two Tales other legitimate interests such as where that personal information is relevant to legal action relating to Two Tales.
We (or our subcontractors) collect and combine personal information in a number of ways through the following channels (each, a Collection Channel):
Personal information may be collected and combined via our Collection Channels if you:
We may collect personal information including:
The Site is not intended for individuals under the age of 18. Personal information will not be knowingly collected about any person who is known by Two Tales to be under the age of eighteen (18). If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us to request deletion.
If you don’t provide us with personal information, we may be unable to provide you with our goods and services or other content, information, upcoming opportunity, promotion, event, or product information.
We use your information for the following primary purposes:
Special offers, marketing and advertising: where you have provided your separate consent, to provide you with early access to new releases, exclusive events, special offers, newsletters, events and promotions either of Two Tales or its trusted partners, and to otherwise market to you (with direct marketing materials), via any medium including mail, telephone, commercial electronic messages (such as SMS, MMS, instant messaging, email, social media, mobile applications), or any other form of electronic, emerging, digital or conventional communications channel; to provide you with relevant advertising;
Managing our relationship: to carry out any purchases you make and otherwise manage our commercial and trading relationship with you including identifying you in our system and contacting you, invoicing you correctly, sending you our products and to address your expectations of us in respect of how we conduct our business; to ensure that your personal information remains up-to-date and complete; to provide you with information about your Two Tales account, customer account, transactions, content, services and products; to fulfil obligations in respect of any contract between you and Two Tales; to render services related to our Two Tales and customers (such as after sales services and enquiries); to facilitate payments from you; to contact you, including sending you any technical, administrative or legal notices relevant to Two Tales or the Two Tales Websites; to otherwise maintain our relationship with you;
Our website: To maintain the functionality of the Two Tales website, including the provision of information to you relating to the content available on the website; to improve the website and system administration;
Improving our products and services: to better understand and meet your needs and interests, to enable us to improve the nature of the goods and services we provide and to more accurately market our goods and services, and research our customers; to obtain opinions or comments about products and/or services and to conduct other research and development; to record statistical or de-identified data for analysis including marketing analysis; to conduct market research including identifying like-minded individuals;
Despite removing your name from the database from receiving future advertising and marketing information, Two Tales may send you non-commercial “Administrative Emails”. Administrative Emails relate to a Two Tales user account and may include administrative and transaction confirmations, requests and inquiries or information about a particular Two Tales user account. If you do not wish to receive such communications from Two Tales, you may remove your name from the database by contacting Two Tales Privacy Officer. Please allow 30 days for this request to be processed.
Two Tales does not make decisions that produce significant effects on you which are solely based on automated decision making.
Solely for the purposes described above, personal information may be shared with the entities below including their directors, servants and agents and related bodies corporate: our marketing and email sending partners; technical service providers, such as mail carriers, hosting providers, IT companies and communications agencies; other trusted service providers; and Two Tales group companies (if applicable).
These recipients may be engaged by Two Tales to perform a variety of functions, such as legal and accounting services, data storage, support services, conducting market research, processing credit card payments, assisting with promotions and providing technical services for our websites. These companies may have access to personal information if needed to perform such functions. Your credit card details are only used to facilitate your purchase. They are not used for any other purpose and will never be supplied to a third party other than Two Tales or our relevant service provider. If you are a business we trade with, we may disclose your information to debt recovery agents or credit reporting bodies if necessary.
Some of the recipients of your personal information may be located overseas. Two Tales employees, data processors and other trusted third parties are obliged to respect the confidentiality of any personal information held by Two Tales. However, security of communications over the Internet cannot be guaranteed, and therefore absolute assurance that information will be secure at all times cannot be given. Two Tales will not be held responsible for events arising from unauthorised access to personal information except to the extent required by the relevant privacy laws. Some of the recipients of your personal information may be located overseas.
Our websites may also collect anonymous information or personal information from your device through cookies and Internet tags or web beacons. Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.
Links to other websites
Our websites may, from time to time, contain links to the websites of other organisations which may be of interest to you. Their inclusion cannot be taken to imply any endorsement or validation by us of the content of the third party website. Linked websites are responsible for their own privacy practices, and you should check those websites for their respective privacy statements. Two Tales is not responsible, nor does it accept any liability, for the conduct of companies linked to our websites.
Two Tales may provide areas on a website where you can upload user-generated content, post or provide information about yourself, communicate with other users, provide reviews for content, products and/or services or interact with or vote on particular content. This information may be shared with others and may be publicly posted on our websites, including without limitation, other social media platforms and other public forums in which you choose to participate. This information may become publicly available and may be read, collected, and used by others outside of our websites. Two Tales is not responsible for the conduct of others who may read, collect, and use this information.
You have a number of rights under the Australian Privacy Law. These include: